This usually means you are logged into a different account from the one used to purchase Pro.
Check which account purchased Pro
- Open My Account.
- Note the email address shown for the account.
- Find your Pro purchase receipt and check which email address received it.
If the addresses are different, log out and sign back in with the email from the receipt.
Try the original login method
If you created the purchasing account with Google, select Sign in with Google. Entering the same address in the email and password fields may sign you into a different account or fail to find the account you expect.
See Logging in for more help with Google sign-in and passwords.
If you still cannot find Pro
If you were charged but still do not have Pro, the order may not have finished processing. This can occasionally happen with PayPal payments.
Contact Buzzinga and include your order confirmation email so we can check the purchase.