Payment failed or card declined
If your card is declined while you are first purchasing Pro, confirm that the card number, expiration date, security code, and billing address are correct, then try the purchase again.
If a payment fails for an existing subscription, go to Subscription & Billing on your My Account page and select Manage subscription. This opens your subscription in Lemon Squeezy, where you can review or update your payment details.
If the payment continues to fail, contact your card issuer to confirm that it is not blocking the transaction. If you were charged but your account still shows Basic, see Pro account shows Basic.
Renewals
Pro subscriptions renew automatically unless they are canceled. You can review your current plan and renewal information under Subscription & Billing on your My Account page.
To prevent another renewal, see Canceling Pro. Canceling leaves your paid features active through the end of the current billing period.
Refunds
Buzzinga does not issue automatic refunds. If something went wrong or you believe a charge should be reviewed, contact Buzzinga with the account email, charge date, and order or receipt number. Refund requests are reviewed individually.